State and local governments have never been under more pressure to transform the way they deliver services to citizens.
Across Australia, we have seen a host of recent catastrophes, as governments at all levels have had to reckon with the worst bushfire season in Australian history, the economic and health crisis caused by a global pandemic, and the rising spectre of state-based cyber-attacks.
Against this backdrop, the demands of citizens have changed irreversibly. Consumer experiences now drive citizen expectations for seamless and intuitive digital government services – more so in the wake of such a disruptive period.
New expectations for digital government service experiences
Digital service delivery has become the norm, with Telstra research finding that 75% of Australians prefer the convenience of digital government service delivery1. Unfortunately, less than half (49%) of respondents to the same survey described the digital government services they were provided as adequate.
Additionally, trust is an equally important factor with BCG research finding that 85% of citizens link the quality of digital customer experience to an increase or decrease in their trust in government2. Government agencies looking to improve digital service delivery also need to ensure their underlying infrastructures for hosting applications and systems are highly secure and reliable.
This creates a growing need to transform government IT
While external pressures to transform are still rising, governments are also dealing with the same level of workplace disruption as the private sector. Large portions of government workforces are working remotely as a result of COVID-19, meaning IT teams have been forced to develop and deliver functional virtual infrastructure in drastically short timeframes – while somehow minimising the inherent risks of these new arrangements, and managing cost pressures like everyone else.
It begs the question: what is the answer?
Traditional on-premises solutions tend to be restrictive and result in over provisioning and wasted spend. And public cloud – albeit while delivering flexibility and on-demand scalability – presents concerns around compliance, manageability and cost control.
State and local governments need to identify new models of infrastructure and technology investment. There is a growing need for flexible, agile, and scalable solutions that enable state and local governments to launch the next generation of applications, services, and experiences today – without exposing their agency to financial and compliance risks.
The new paradigm in digital transformation and investment
New models of IT investment now allow state and local governments to achieve their digital transformation goals faster and more effectively. State and local governments need to cope with exponential data growth and rapid application development.
As such, technology spending decisions are transitioning from a focus on ownership, to amore timely and strategic focus on outcomes. With the cloud as the original catalyst, 60% of organisations will be using flexible, lower-cost IT consumption models by 2023.3
Introducing HPE GreenLake – Everything as a Service
State and local government agencies now have the ability to pay for on-premise infrastructure through a cloudlike consumption model – offering the flexibility to achieve their digital transformation goals today.
With a suite of on-demand Everything as a Service solutions, HPE GreenLake offers a cloudlike subscription model that enables governments to leverage on-site compute and storage hardware, while only paying for the metered capacity they use each month.
According to Forrester Research5, HPE GreenLake delivers desired outcomes by combining the security and performance of on-premises IT with the flexibility and economic advantages of the cloud to deliver benefits such as:
- Shorten time-to-market for deploying IT projects by 75%
- Reduce CAPEX spend by up to 40%
- Save 60% on professional services/contractor costs
- Improve IT resource productivity by 40%
Perfekt is pleased to be partnering with HPE to deliver HPE GreenLake and help our government clients transform for the future. We will work with you to understand your current and projected capacity needs, and then assist you in matching said capacity needs to your IT budgets.
Our experienced infrastructure consultants are here to simplify your transition to the consumption-based agility and control provided by HPE GreenLake.
Get in touch to get started.
1 Connected Government: the Innovation Dimension – Telstra
2 The Trust Imperative: Why Customer Experience in Government Matters – BCG 2020
3 IDC FutureScape: Worldwide Datacenter 2019 Predictions
